IATA Cabin Crew Training Courses

IATA Cabin Crew Diploma & Harvard Leadership & Management

INTRODUCTION

A world-class leadership and management diploma. This training program combines IATA’s trusted Airline Customer Service Course or Airline Cabin Crew Course with Harvard ManageMentor (HMM)©, a state-of-the-art media-rich training platform furnished by Harvard Business Faculty, global business leaders and practitioners in the field of leadership development.

Diploma Duration

12-month course + 3-month Internship.

Requirements

To enroll in the course, students are required to have a minimum of:

  • SPM/ UEC or Equivalent.
  • 2 Credits.
  • Trial Examination/ Forecast results.
  • Minimum Height:
  • 157 cm (female).
  • 165cm (male).

About IATA

IATA was Founded in Havana, Cuba on 19 April 1945, the International Air Transport Association (IATA) is the trade association for the world’s airlines, representing about 82% of total air traffic. They support various aviation activities and help formulating industry policies on aviation issues.

About Harvard ManageMentor HMM©

Harvard ManageMentor© is the premier on-demand learning and performance support resources for leadership and management skills development. Fueled by the latest thinking and proven practices from Harvard Business Publishing’s world-class experts, this training program delivers critical leadership and management skills when you need them most.

  • The Airline Industry Today.
  • Better Standard of Customer Service.
  • New Trends in Customer Service.
  • Customer Perception.
  • Customer Contact Techniques.
  • Social Styles and Tact.
  • Dealing with Complaints.
  • Managing Stress and Pressure

To claim your Leadership & Management Diploma, you must successfully complete both the eligible IATA course and a minimum of 10 HMM© modules, you may study as many additional HMM modules as you wish.

  • Coaching.
  • Customer Focus.
  • Decision Making.
  • Ethics at Work.
  • Goal Setting.
  • Innovation and Creativity.
  • Leading People.
  • Strategic Thinking.
  • Stress Management.
  • Time Management.
  • Budgeting.
  • Business Plan Development.
  • Career Management.
  • Change Management.
  • Crisis Management.
  • Delegating.
  • Developing Employees.
  • Difficult Interactions.
  • Marketing Essentials.
  • Negotiating.
  • Presentation Skills.
  • Team Creation.
  • Team Management.
  • Writing Skills.
  • English Communication.
  • Public Speaking.
  • Presentation Skills.
  • Etiquette and Deportment.
  • Skin Care and Hygiene.
  • Professional Make-up and Hair Makeover.
  • Cabin Crew Healthy Living/Lifestyles.

Live your dream now!