IATA Cabin Crew Training Courses

About IATA

IATA was founded in Havana, Cuba on 19 April 1945, the International Air Transport Association (IATA) is the trade association for the world’s airlines, representing about 82% of total air traffic. They support various aviation activities and help formulating industry policies on aviation issues.

About Harvard ManageMentor HMM©

Harvard ManageMentor© is the premier on-demand learning and performance support resources for leadership and management skills development. Fueled by the latest thinking and proven practices from Harvard Business Publishing’s world-class experts, this training program delivers critical leadership and management skills when you need them most.

Overview

A world-class leadership and management diploma. This training program combines IATA’s trusted Airline Customer Service Course or Airline Cabin Crew Course with Harvard ManageMentor (HMM)©, a state-of-the-art media-rich training platform furnished by Harvard Business Faculty, global business leaders and practitioners in the field of leadership development.

Intake Month

January, April, June, August, December

Programme Duration

1 year

Study Week

3 days per week

logoUntitled 1 | Crew Lounge Malaysia
Untitled 2 | Crew Lounge Malaysia

Programme Overview

IATA Modules

  • The Airline Industry Today
  • Better Standard of Customer Service
  • New Trends in Customer Service
  • Customer Perception
  • Customer Contact Techniques
  • Social Styles and Tact
  • Dealing with Complaints
  • Managing Stress and Pressure

Communication Skills

  • English Communication
  • Public Speaking
  • Presentation Skills

Style and Image

  • Etiquette and Deportment
  • Skin Care and Hygiene
  • Professional Make-up and Hair Makeover
  • Cabin Crew Healthy Living/Lifestyles

Harvard Modules

  • To claim your Leadership & Management Diploma, you must successfully complete both the eligible IATA course and 10 HMM© modules.
    • Coaching
    • Customer Focus
    • Decision Making
    • Ethics at Work
    • Goal Setting
    • Innovation and Creativity
    • Leading People
    • Strategic Thinking
    • Stress Management
    • Time Management

To enroll in the course, students are required to have a minimum of:

  • SPM/UEC or Equivalent
  • 2 Credits
  • Trial Examination/Forecast Results

Minimum Height:

  • 157 cm (female)
  • 165cm (male)

Career Opportunities

  • International Airlines Worldwide
  • Flight Operations
  • Cadet Pilots
  • Private Jets
  • Airports Worldwide
  • Hospitality Professionals
  • Tourism Professionals
  • Public Relations Experts
  • Customer Service Executives
  • Aviation Professional Trainers
  • Performance Management
  • Airline Management
  • Recruitment Specialists

Perks of being part of a cabin crew

  • Salary – RM4000 to RM12000*
  • Tax-free employment package
  • International medical coverage and life insurance
  • Exclusive travel benefits for self and immediate family *
  • Discounted tickets
  • Welcome bonus of up to 550 USD*
  • Annual bonus*
  • Competitive End of Service benefits
  • Fast track promotions and excellent career opportunities
  • Fully furnished accommodation and free utilities*
  • Free transportation to work and back*
  • Annual leave of up to 30 days per year*
  • Luxury layover hotels

    *Based on the airline

Overview

Elevate your career aspirations with the IATA Airline Customer Service course, designed to prepare you for the dynamic world of aviation. This program equips you with the essential knowledge, skills, and attitude to provide outstanding customer service and create memorable passenger experiences.

Intake Month

January, April, June, August, December

Programme Duration

6 months

Study Week

3 days per week

logoUntitled 1 | Crew Lounge Malaysia
Untitled 2 | Crew Lounge Malaysia

Programme Overview

IATA Modules

  • The Airline Industry Today
  • Better Standard of Customer Service
  • New Trends in Customer Service
  • Customer Perception
  • Customer Contact Techniques
  • Social Styles and Tact
  • Dealing with Complaints
  • Managing Stress and Pressure

Communication Skills

  • English Communication
  • Public Speaking
  • Presentation Skills

Style and Image

  • Etiquette and Deportment
  • Skin Care and Hygiene
  • Professional Make-up and Hair Makeover
  • Cabin Crew Healthy Living/Lifestyles

To enroll in the course, students are required to have a minimum of:

  • SPM/UEC or Equivalent
  • 2 Credits
  • Trial Examination/Forecast Results

Minimum Height:

  • 157 cm (female)
  • 165cm (male)

Career Opportunities

  • International Airlines Worldwide
  • Flight Operations
  • Cadet Pilots
  • Private Jets
  • Airports Worldwide
  • Hospitality Professionals
  • Tourism Professionals
  • Public Relations Experts
  • Customer Service Executives
  • Aviation Professional Trainers
  • Performance Management
  • Airline Management
  • Recruitment Specialists

Perks of being part of a cabin crew

  • Salary – RM4000 to RM12000*
  • Tax-free employment package
  • International medical coverage and life insurance
  • Exclusive travel benefits for self and immediate family *
  • Discounted tickets
  • Welcome bonus of up to 550 USD*
  • Annual bonus*
  • Competitive End of Service benefits
  • Fast track promotions and excellent career opportunities
  • Fully furnished accommodation and free utilities*
  • Free transportation to work and back*
  • Annual leave of up to 30 days per year*
  • Luxury layover hotels

    *Based on the airline

Frequently Asked Questions

How long can I stay as a cabin crew?

Depending on airlines, some airlines may have retirement age policies. Typically around 55-60 years old, it may vary.

Besides cabin crew roles, our graduates are also eligible for various positions in the aviation, tourism, and hospitality industries. These include airline and airport management, customer service, human resources, public relations, training roles, and even pilot career pathways.

Crew Lounge offers exclusive in-house interviews for students, significantly increasing their chances of securing airline jobs — with a proven success rate of 90%. Our experienced trainers also guide students through CV/resume preparation and conduct intensive interview bootcamps to ensure they are fully prepared.

Yes, you can. Even if you don’t meet the height requirement for cabin crew roles, you can still pursue rewarding careers such as ground staff, customer service, or office and operations management within the aviation industry.

Live your dream now!