IATA Cabin Crew Training Courses

IATA Cabin Crew Training & A Harvard Diploma in Leadership & Management

Introduction

A world-class leadership and management diploma. This training program combines IATA’s trusted Airline Customer Service Course or Airline Cabin Crew Course with Harvard ManageMentor (HMM)©, a state-of-the-art media-rich training platform furnished by Harvard Business Faculty, global business leaders and practitioners in the field of leadership development.

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Diploma Duration

  • 12-month course + 3-month Internship.

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Requirements

To enroll in the course, students are required to have a minimum of:

    • SPM/ UEC or Equivalent.
    • 2 Credits.
    • Trial Examination/ Forecast results.
    • Minimum Height:
      • 157 cm (female).
      • 165cm (male).
  • About IATA

    IATA was Founded in Havana, Cuba on 19 April 1945, the International Air Transport Association (IATA) is the trade association for the world’s airlines, representing about 82% of total air traffic. They support various aviation activities and help formulating industry policies on aviation issues.

    About Harvard ManageMentor HMM©

    Harvard ManageMentor© is the premier on-demand learning and performance support resources for leadership and management skills development. Fueled by the latest thinking and proven practices from Harvard Business Publishing’s world-class experts, this training program delivers critical leadership and management skills when you need them most.


    • Etiquette and Deportment
    • Skin Care and Hygiene
    • Professional Make-up and Hair Makeover
    • Cabin Crew Healthy Living/Lifestyles


    • English Communication
    • Public Speaking
    • Presentation Skills


    • The Airline Industry Today
    • Better Standard of Customer Service
    • New Trends in Customer Service
    • Customer Perception
    • Customer Contact Techniques
    • Social Styles and Tact
    • Dealing with Complaints
    • Managing Stress and Pressure



    To claim your Leadership & Management Diploma, you must successfully complete both the eligible IATA course and a minimum of 10 HMM© modules, you may study as many additional HMM modules as you wish.

    • Coaching
    • Customer Focus
    • Decision Making
    • Ethics at Work
    • Goal Setting
    • Innovation and Creativity
    • Leading People
    • Strategic Thinking
    • Stress Management
    • Time Management
    • Budgeting
    • Business Plan Development
    • Career Management
    • Change Management
    • Crisis Management
    • Delegating
    • Developing Employees
    • Difficult Interactions
    • Marketing Essentials
    • Negotiating
    • Presentation Skills
    • Team Creation
    • Team Management
    • Writing Skills


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    Contact us